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Frequently Asked Questions (FAQ)

Got questions? We’ve answered the most common ones below. Still need help? Contact our 24/7 support team.

Getting Started

What is SMMFollowers.com?

SMMFollowers.com is a trusted social media marketing panel offering fast, secure, and high-retention services to help individuals, brands, and resellers grow on platforms like Instagram, Facebook, YouTube, TikTok, and more.

How do I place an order?

Create a free account, choose your desired service, add funds securely, and place your order. Most services activate instantly. Learn more on our How It Works page.

How soon will I see results?

Most orders start within minutes. Delivery speed depends on service type and order size, but most are completed within 24–48 hours.

Account & Safety

Are the followers and likes real?

We deliver real-looking, high-retention engagement sourced through trusted networks, ensuring growth appears natural and stable.

Is my account safe using your services?

Yes. We use safe, gradual delivery methods designed to minimise risk and protect your account’s integrity.

Do you need my password?

No. We never ask for passwords. You only provide a username or post URL when placing an order.

Are your services compliant with platform rules?

Our services are designed with safety in mind and follow industry best practices to reduce risk while delivering effective results.

Payments & Billing

What payment methods do you accept?

We accept credit/debit cards, popular e-wallets, cryptocurrency, and bank transfers. Payments are processed securely.

Is payment secure?

Yes. All transactions are protected using industry-standard encryption and secure payment gateways.

Can I get a refund?

Refunds depend on the service and issue type. If eligible, our team will guide you through the process after reviewing your request.

Orders & Delivery

What if my order is delayed?

Delays are rare. If they occur, contact support with your order ID and we’ll resolve it promptly.

What if followers drop?

Most of the services include refills for 30 days upto 1 year. Please read the service description or contact support for assistance. We recommend always to use services with refill only.

Can I cancel an order?

Orders can only be cancelled if they have not yet started or delayed from the mentioned time. Once delivery begins, cancellation may not be possible.

Can I track my order?

Yes. You can monitor your order status directly from your dashboard after logging into your account.

Support & Updates

Do you offer customer support?

Yes. Our support team is available 24/7 via tickets, Email, Telegram, and WhatsApp to assist with orders, payments, and technical issues. Tickets support is fastest.

Do you offer reseller or bulk discounts?

Yes. We offer competitive pricing for resellers and bulk buyers. Contact support or explore our services dashboard for reseller-friendly rates.

How can I stay updated on new services and offers?

Join our official Telegram channel: SMMFollowers Official Telegram Channel for updates, promotions, and announcements.

Still have questions?
Contact our support team now →

Last updated: December 2025